Store Policy

Welcome to BeART World JAPAN online store, your premier destination for authentic Japanese traditional art & crafts. We are dedicated to providing you with an exceptional shopping experience while ensuring compliance with Japanese laws and regulations.

 

Please take a moment to review our Store Policy:

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Company Information:

• Legal Name: 株式会社 BeART World JAPAN (Kabushiki-gaisha BeART World JAPAN)

• Registration Number: 2430001090623

• Registered Address: 11 Chome-15-4 Kita 5 Jonishi, Chuo Ward, Sapporo, Hokkaido 060-0005

• Indication based in the Secondhand Articles Dealer Law: Hokkaido Safety Commission No101010002119

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Contact Information:

• Email: info@beartworld.com

• Phone: +81-90-9797-3037

 

Privacy Policy

We are committed to protecting your privacy and complying with the Japanese Act on the Protection of Personal Information (APPI). Our Privacy Policy outlines how we collect, use, and safeguard your personal data. It includes details on data collection, storage, use of cookies, and your rights regarding your personal data. You can access the full Privacy Policy and Cookie Policy.

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Terms of Service

By using our website, you agree to abide by our Terms of Service. These terms govern your use of the online store, including your responsibilities, limitations of liability, dispute resolution mechanisms, and order cancellation procedures. We reserve the right to update or modify our Terms of Service at any time. Your continued use of our services constitutes acceptance of these changes. 

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Return and Refund Policy

We understand that sometimes returns are necessary. Our Returns and Refunds Policy outlines eligibility criteria, procedures, and any applicable restocking fees. You are responsible for return shipping costs unless the return is due to our error or a defective product. 

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Product Information

Our product listings provide accurate descriptions, high-quality images, and pricing information in Japanese Yen (JPY) for each artwork. Prices include applicable taxes and fees. We guarantee the authenticity of all artworks sourced directly from reputable artisans and artists in Japan.

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Order Cancellation

You may cancel your order before it ships by contacting us at info@beartworld.com. We will do our best to accommodate your request.

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Shipping Information

We offer international shipping with costs and delivery times varying by destination and chosen method. Customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries. You can access the full Shipping Policy. 

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Payment methods

At BeART World JAPAN, we understand the importance of offering secure and convenient Payment Methods for our customers. We have partnered with Stripe, a leading global payment processing platform, to ensure a smooth and secure checkout experience.

 Here are the payment methods we currently accept:

• Credit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay

• Debit Cards: Most major debit cards with Visa or Mastercard logos are accepted.

• Digital Wallets: Popular options like Alipay, Apple Pay, and Rakuten Pay (and more).

• Konbini Payments: Major convenience stores including FamilyMart, Lawson, Ministop, and Seicomart (processing may take up to 24 hours).

Security and Fraud Protection

We take your financial security very seriously. All transactions are processed through Stripe's secure servers, which utilize industry-standard encryption protocols to protect your sensitive payment information. 

Future Payment Options: We are constantly evaluating new payment methods to provide even more convenience for our customers. We will update this section as additional options become available.

Please note:  Prices listed on our website are in Japanese Yen (JPY) and include applicable taxes.

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Intellectual Property Rights

All intellectual property rights associated with the artworks sold on our website are reserved. Unauthorized use or reproduction of images or content is strictly prohibited. Copyright and trademark notices are prominently displayed to protect the intellectual property of the artists and our company.

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Compliance with Laws and Regulations

We assure compliance with all relevant Japanese laws and regulations governing e-commerce, consumer rights, and intellectual property. Our operations are conducted in accordance with applicable licenses and permits required for the sale of traditional Japanese artworks.

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Membership Policy

We're excited to offer you a delightful and rewarding experience as you explore the world of Japanese art. This Membership Policy outlines the benefits, earning and redeeming points, expiration policy, termination of membership, and other important details.

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Accessibility

We are committed to website accessibility for users with disabilities. We strive to meet WCAG (Web Content Accessibility Guidelines) standards.

 

Data Breach Notification

In the event of a data breach, we will promptly notify affected users and relevant authorities in accordance with the Japanese Act on the Protection of Personal Information (APPI) regulations.

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Security Policy

We take the security of your personal information very seriously. We understand that entrusting us with your personal data requires trust, and we are committed to protecting it. We employ industry-standard security measures to safeguard your information throughout the entire customer journey:

• Data Transmission: We utilize Secure Socket Layer (SSL) encryption technology to encrypt your personal information during transmission between your web browser and our servers. This encryption scrambles your data, making it virtually unreadable to anyone who might try to intercept it.

• Secure Storage: We store your personal information on secure servers protected by firewalls and intrusion detection systems. We also employ access controls to limit access to your information only to authorized personnel.

• Regular Security Reviews: We conduct regular security assessments and vulnerability scans to identify and address any potential security risks.

• Employee Training: Our employees are trained on data security best practices to ensure they handle your information responsibly.

While we implement these comprehensive security measures, it's important to remember that no website can guarantee 100% security.  We encourage you to also practice safe browsing habits, such as using strong passwords and keeping your software up to date.

In the unlikely event of a data breach, we will promptly notify affected users and relevant authorities in accordance with the Japanese Act on the Protection of Personal Information (APPI).  We will also take all necessary steps to mitigate the impact of the breach and protect your information.

By using our website, you acknowledge that you understand and agree to these Security Measures.

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Dispute Resolution

We are committed to resolving customer disputes fairly and efficiently. In addition to our internal procedures, you may also utilize alternative dispute resolution mechanisms available under Japanese law, such as those offered by Consumer Affairs Centers.

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Updates to the Store Policy

We reserve the right to update or modify our store policy at any time without prior notice. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

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Disclaimers:

• Product Information: We strive to provide accurate and up-to-date product information. However, we cannot guarantee that all information is entirely free of errors or omissions.

• Color Accuracy: Due to variations in monitor settings, the colors of the artworks you see on your screen may not exactly match the actual colors of the artwork.

• Availability: We reserve the right to limit quantities or discontinue products without prior notice.

• Warranties and Guarantees: Unless explicitly stated, the artworks on our website are sold "as is" without warranties or guarantees of any kind, express or implied.

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By using our website, you acknowledge that you have read and understood this Store Policy.

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Contact Information for Customer Support

Our dedicated customer support team is available to assist you with any inquiries or concerns you may have regarding your purchase. Please contact us via email at info@beartworld.com or through our website's live chat feature.

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Thank you for choosing BeART World JAPAN. We appreciate your trust in us and look forward to serving you with the finest Japanese traditional artworks. If you have any questions or require further clarification, please do not hesitate to contact us.

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